Wiltshire compared with councils in South West
Compared with the 12 councils in South West.
- Residents
- 526,392 (mid-2025)
- Band D council tax
- £2,572 a year in 2026-27, including police, fire and parish charges
Where Wiltshire sits
2
measures in the bottom quarter
4
measures below the middle
15
measures in the top half
Wiltshire compares worst with councils in South West on:
- tenants satisfied their home is safe (5th of 6; 1st is highest)
- tenants who say the council listens and acts (5th of 6; 1st is highest)
It compares best on:
- complaints to the Ombudsman per 100,000 residents (1st of 12; 1st is lowest)
- enforcement actions per 100 fly-tipping incidents (1st of 12; 1st is highest)
- households in temporary accommodation per 1,000 households (1st of 11; 1st is lowest)
SEND assessments
Education, health and care plans set out support for children with special educational needs. The law says a new plan should be issued within 20 weeks.
| Measure | Wiltshire | Median | Position | Across England |
|---|---|---|---|---|
| New EHC plans issued within 20 weeks 2025 | 61.6% | 34.1% | Top half 4th of 11 |
Ombudsman complaints
The Local Government and Social Care Ombudsman looks at complaints the council's own complaints process has not resolved. Upheld means the Ombudsman found the council at fault.
| Measure | Wiltshire | Median | Position | Across England |
|---|---|---|---|---|
| Upheld complaints per 100,000 residents 2025-26 | 3.6 | 4.5 | Top half 3rd of 12 | |
| Complaints to the Ombudsman per 100,000 residents 2025-26 | 25.5 | 45.5 | Top half 1st of 12 | |
| Upheld complaints about children's services per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about special educational needs per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about homelessness per 100,000 residents | No figure | No figure | No figure | |
| Upheld cases the council had already put right 2025-26 | 10.5% | 14.9% | Below the middle 9th of 12 | |
| Ombudsman remedies delivered on time 2025-26 | 66.7% | 75.5% | Below the middle 6th of 10 |
Council housing
From the tenant survey and performance figures every council landlord reports to the Regulator of Social Housing. Only councils that still own council homes are included.
| Measure | Wiltshire | Median | Position | Across England |
|---|---|---|---|---|
| Tenants satisfied with the overall service 2024-25 | 72.3% | 70.5% | Top half 3rd of 6 | |
| Tenants satisfied their home is well maintained 2024-25 | 67.0% | 66.3% | Top half 3rd of 6 | |
| Tenants satisfied their home is safe 2024-25 | 68.9% | 72.2% | Bottom quarter 5th of 6 | |
| Tenants who say the council listens and acts 2024-25 | 50.6% | 54.3% | Bottom quarter 5th of 6 | |
| Non-emergency repairs done within target time 2024-25 | 84.2% | 83.7% | Top half 3rd of 6 | |
| Council homes failing the Decent Homes Standard 2024-25 | 3.6% | 5.7% | Top half 3rd of 6 | |
| Stage 1 housing complaints answered in time 2024-25 | 94.2% | 86.7% | Top half 1st of 6 |
Council tax
How much of the year's council tax bills the council collected by 31 March.
| Measure | Wiltshire | Median | Position | Across England |
|---|---|---|---|---|
| Council tax collected in the year it was due 2025-26 | 97.5% | 95.7% | Top half 2nd of 12 |
Streets and waste
Fly-tipping the council recorded, how often it took enforcement action, and how much household waste was recycled.
| Measure | Wiltshire | Median | Position | Across England |
|---|---|---|---|---|
| Fly-tipping incidents per 1,000 residents 2024-25 | 5.7 | 10 | Top half 3rd of 12 | |
| Enforcement actions per 100 fly-tipping incidents 2024-25 | 109.1 | 19.7 | Top half 1st of 12 | |
| Household waste reused, recycled or composted 2023-24 | 43.7% | 46.2% | Below the middle 7th of 11 |
Homelessness
Temporary accommodation and the outcomes of homelessness cases, from the council's statutory returns.
| Measure | Wiltshire | Median | Position | Across England |
|---|---|---|---|---|
| Households in temporary accommodation per 1,000 households January to March 2026 | 0.4 | 2 | Top half 1st of 11 | |
| Families in temporary accommodation for 2 years or more January to March 2026 | 2.0% | 7.7% | Top half 3rd of 11 | |
| Prevention cases ending with a home secured January to March 2026 | 54.8% | 56.2% | Below the middle 7th of 11 | |
| Relief cases ending with a home secured January to March 2026 | 43.1% | 38.5% | Top half 4th of 11 |
Website
An automated test of the council website's accessibility.
| Measure | Wiltshire | Median | Position | Across England |
|---|---|---|---|---|
| Website accessibility score October 2026 | 95.3% | 93.7% | Top half 4th of 12 |
What the council spends
Net spending per resident in 2025-26, after fees, charges and specific grants, not counting schools. Spending more is not better or worse on its own. Negative highways figures come from parking income.
| Service | Wiltshire | Median | Rank, highest first | Across England |
|---|---|---|---|---|
| Children's social care | £192 | £280 | 12th of 12 | |
| Adult social care | £444 | £496 | 10th of 12 | |
| Public health | £44 | £53 | 9th of 12 | |
| Housing (general fund) | £34 | £35 | 7th of 12 | |
| Environmental and regulatory | £107 | £114 | 9th of 12 | |
| Highways and transport | £63 | £38 | 2nd of 12 | |
| Culture and leisure | £43 | £35 | 3rd of 12 | |
| Planning and development | £19 | £18 | 6th of 12 | |
| Central services | £18 | £46 | 12th of 12 | |
| All services excluding schools | £965 | £1,128 | 12th of 12 |
Children's services inspection
Ofsted rated Wiltshire’s children's services outstanding at its last full inspection, in September 2023.
- Outstanding
- 2 of the 12 councils in South West, including Wiltshire
- Good
- 6 of the 12 councils in South West
- Requires improvement
- 3 of the 12 councils in South West
- Inadequate
- 1 of the 12 councils in South West
Over time
Wiltshire against the median of councils in South West.
EHC plans issued within 20 weeks
By calendar year.
- Wiltshire: 61.6%
- Median (councils in South West): 34.1%
Upheld Ombudsman complaints per 100,000 residents
Using the latest population estimate for every year.
- Wiltshire: 3.6
- Median (councils in South West): 4.5
Household waste recycling rate
Reused, recycled or composted.
- Wiltshire: 43.7%
- Median (councils in South West): 46.2%
Fly-tipping incidents per 1,000 residents
As recorded by the council.
- Wiltshire: 5.7
- Median (councils in South West): 10
How to read these figures
Position 1 is the best in the group. The bottom quarter is shown in red, below the middle in yellow and the top half in green. Councils with the same figure share a position.
In each chart, every mark is a council in England and the large dot is Wiltshire. Councils in the group you are comparing with are darker. The dashed line is the group's median.