Ombudsman complaints

Complaints the Ombudsman upheld, per 100,000 residents

2025-26. Lower is better. Source: Local Government and Social Care Ombudsman: annual review data, 2025-26.

• Top quarter
• Second quarter
• Third quarter
• Bottom quarter
• Not covered (county and district areas)

Each council is the same size, so London is easy to see. Map layout by Open Innovations.

Every council, lowest first

Position	Council	Figure
1	Rutland	0
1	Warrington	0
3	Rotherham	0.7
4	Hartlepool	1
5	Sunderland	1.4
5	Wakefield	1.4
7	Barnsley	1.6
7	St. Helens	1.6
9	Blackburn with Darwen	1.8
10	Doncaster	1.9
11	Gateshead	2
11	Telford and Wrekin	2
13	Redcar and Cleveland	2.1
13	Rochdale	2.1
15	Bexley	2.3
15	North Lincolnshire	2.3
17	Oldham	2.4
17	Swindon	2.4
17	West Berkshire	2.4
20	Bedford	2.5
20	Nottingham	2.5
22	Middlesbrough	2.6
22	Wigan	2.6
24	Shropshire	2.7
25	Blackpool	2.8
25	Newcastle upon Tyne	2.8
27	North Somerset	3.1
27	Sefton	3.1
29	County Durham	3.2
29	Wolverhampton	3.2
31	East Riding of Yorkshire	3.3
31	Northumberland	3.3
33	Stockton-on-Tees	3.4
34	Westmorland and Furness	3.5
35	Bolton	3.6
35	Peterborough	3.6
35	Richmond upon Thames	3.6
35	Wiltshire	3.6
39	Liverpool	3.7
39	Sutton	3.7
39	Trafford	3.7
39	Walsall	3.7
43	Calderdale	3.8
43	Reading	3.8
43	York	3.8
46	Dudley	3.9
46	Leicester	3.9
46	South Gloucestershire	3.9
46	Southampton	3.9
50	Salford	4
50	Stoke-on-Trent	4
52	Cheshire West and Chester	4.3
52	Cumberland	4.3
52	Knowsley	4.3
52	Sandwell	4.3
52	Sheffield	4.3
52	Torbay	4.3
58	Darlington	4.4
58	Wandsworth	4.4
60	Bath and North East Somerset	4.5
60	Halton	4.5
62	Bristol	4.6
62	South Tyneside	4.6
62	Stockport	4.6
65	Luton	4.7
66	Bradford	4.8
66	Plymouth	4.8
68	Bournemouth, Christchurch and Poole	4.9
68	Coventry	4.9
68	Kirklees	4.9
71	Merton	5
71	Solihull	5
73	Herefordshire	5.2
74	Central Bedfordshire	5.3
74	Greenwich	5.3
76	Portsmouth	5.7
77	Derby	5.8
77	Manchester	5.8
79	Hillingdon	6.1
80	Leeds	6.2
80	North East Lincolnshire	6.2
82	North Yorkshire	6.4
83	Harrow	6.6
83	Kingston upon Hull	6.6
83	North Northamptonshire	6.6
86	Tameside	7.1
87	Wirral	7.3
88	North Tyneside	7.4
89	Windsor and Maidenhead	7.5
90	Bracknell Forest	7.6
90	Southend-on-Sea	7.6
92	Cheshire East	7.8
92	Havering	7.8
92	Isle of Wight	7.8
95	Medway	7.9
95	Wokingham	7.9
97	Barnet	8.1
97	Brighton and Hove	8.1
97	Kingston upon Thames	8.1
100	Barking and Dagenham	8.4
100	Cornwall	8.4
102	Westminster	8.5
103	Hounslow	8.7
104	Newham	8.8
104	Thurrock	8.8
106	Bury	9
107	Dorset	9.2
108	Tower Hamlets	9.3
109	Somerset	9.5
110	Birmingham	9.6
110	Ealing	9.6
110	Slough	9.6
113	West Northamptonshire	10.1
114	Croydon	10.2
115	Brent	10.5
115	Hammersmith and Fulham	10.5
117	Hackney	11.6
118	Milton Keynes	11.7
119	Buckinghamshire	11.8
120	Islington	12
121	Enfield	12.4
122	Camden	12.5
123	Redbridge	14
124	Bromley	14.6
125	Southwark	14.7
126	Lewisham	14.9
127	Kensington and Chelsea	15.1
128	Waltham Forest	15.9
129	Lambeth	19.1
130	Haringey	19.2