Ombudsman complaints

Complaints that reached the Ombudsman, per 100,000 residents

2025-26. Lower is better. Source: Local Government and Social Care Ombudsman: annual review data, 2025-26.

• Top quarter
• Second quarter
• Third quarter
• Bottom quarter
• Not covered (county and district areas)

Each council is the same size, so London is easy to see. Map layout by Open Innovations.

Every council, lowest first

Position	Council	Figure
1	Warrington	19
2	Sunderland	20.6
2	York	20.6
4	Redcar and Cleveland	21.5
5	Westmorland and Furness	21.6
6	Rotherham	23.3
7	North Lincolnshire	24.5
8	Southampton	25.1
9	Wiltshire	25.5
10	South Gloucestershire	26.2
11	Blackburn with Darwen	26.9
11	Rochdale	26.9
13	Bolton	27.1
14	Cumberland	27.3
15	Doncaster	27.9
16	Hartlepool	28.1
17	Wigan	28.2
18	Cheshire West and Chester	29.1
18	Telford and Wrekin	29.1
20	Bath and North East Somerset	29.4
20	East Riding of Yorkshire	29.4
22	Solihull	29.8
23	St. Helens	30
24	Nottingham	30.7
25	County Durham	31.2
25	Portsmouth	31.2
27	Newcastle upon Tyne	31.8
28	Bradford	31.9
29	Shropshire	32.1
30	Derby	32.3
31	Tameside	32.4
32	Kirklees	32.5
32	Wakefield	32.5
34	Oldham	32.6
35	Stockton-on-Tees	33.3
36	Herefordshire	33.8
37	Bexley	34.2
38	Gateshead	34.6
39	Halton	34.9
40	Wirral	35.2
41	Stoke-on-Trent	35.6
42	North Tyneside	35.7
43	Wokingham	36
44	North East Lincolnshire	36.2
44	Northumberland	36.2
46	Stockport	36.4
47	Peterborough	36.5
47	Walsall	36.5
49	Sefton	37.2
50	Central Bedfordshire	37.6
51	Bedford	37.7
51	Kingston upon Hull	37.7
51	North Yorkshire	37.7
54	North Somerset	37.9
55	Plymouth	38.3
56	Middlesbrough	38.6
56	Reading	38.6
58	Windsor and Maidenhead	39.4
59	Knowsley	39.7
59	Leeds	39.7
61	Coventry	40
62	Sheffield	40.4
63	Calderdale	40.8
64	Barnsley	41.1
64	Salford	41.1
66	Wolverhampton	41.2
67	Blackpool	41.8
68	Luton	41.9
68	Trafford	41.9
70	Bracknell Forest	42.4
71	Bournemouth, Christchurch and Poole	44.8
72	South Tyneside	45
73	Dudley	45.2
73	Richmond upon Thames	45.2
75	Swindon	46.1
76	Dorset	46.3
77	Buckinghamshire	46.9
78	North Northamptonshire	47.2
79	Liverpool	47.4
80	Sutton	47.7
80	West Berkshire	47.7
82	Cornwall	48.2
83	Darlington	48.5
84	Bury	48.7
84	Sandwell	48.7
86	Somerset	49.7
87	Medway	50.2
88	Manchester	51
89	Bristol	51.1
90	Torbay	52.3
91	West Northamptonshire	52.5
92	Leicester	53
93	Cheshire East	53.6
94	Rutland	55.2
95	Brighton and Hove	56
96	Merton	59.8
97	Isle of Wight	61.1
97	Thurrock	61.1
99	Milton Keynes	61.5
99	Wandsworth	61.5
101	Hillingdon	63.1
102	Birmingham	63.5
103	Slough	63.9
104	Bromley	64.6
105	Greenwich	65.1
106	Harrow	67.9
107	Havering	68.7
108	Barnet	70.3
109	Redbridge	71.8
110	Barking and Dagenham	75.5
111	Kingston upon Thames	75.8
111	Westminster	75.8
113	Hounslow	76.1
114	Southend-on-Sea	78.3
115	Brent	80.9
116	Tower Hamlets	82.6
117	Ealing	86
118	Hammersmith and Fulham	86.2
119	Newham	87.6
120	Croydon	88.5
121	Waltham Forest	89.9
122	Enfield	91.1
123	Lewisham	91.7
124	Hackney	95.8
125	Islington	97.5
126	Camden	105.2
127	Kensington and Chelsea	117.3
128	Southwark	121.7
129	Haringey	141.2
130	Lambeth	142.2