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All measures
Ombudsman complaints

Upheld complaints the council had already put right

Upheld cases where the council provided a satisfactory remedy before the complaint reached the Ombudsman. 2025-26. Higher is better. Source: Local Government and Social Care Ombudsman: annual review data, 2025-26.

Hartlepool: no figureMiddlesbrough: no figureRedcar and Cleveland: no figureStockton-on-Tees: 42.9%, top quarterKingston upon Hull: 22.2%, top quarterEast Riding of Yorkshire: 8.3%, third quarterDarlington: 40.0%, top quarterHalton: 33.3%, top quarterSlough: 12.5%, third quarterWarrington: no figureBlackburn with Darwen: no figureBlackpool: no figureNorth East Lincolnshire: 20.0%, second quarterYork: 12.5%, third quarterDerby: 6.2%, bottom quarterNorth Lincolnshire: no figureLeicester: 0.0%, bottom quarterRutland: no figureNottingham: 25.0%, top quarterHerefordshire: 10.0%, third quarterTelford and Wrekin: no figureStoke-on-Trent: 27.3%, top quarterLuton: 27.3%, top quarterBath and North East Somerset: 22.2%, top quarterSouthend-on-Sea: 14.3%, third quarterBristol: 34.8%, top quarterBrentwood: not coveredNorth Somerset: 14.3%, third quarterWorcester: not coveredSouth Gloucestershire: 0.0%, bottom quarterBrent: 18.9%, second quarterPlymouth: 15.4%, second quarterThurrock: 12.5%, third quarterMedway: 17.4%, second quarterTorbay: 16.7%, second quarterBracknell Forest: 20.0%, second quarterKingston upon Thames: 14.3%, third quarterSwindon: 33.3%, top quarterPeterborough: 50.0%, top quarterWest Berkshire: no figureReading: 14.3%, third quarterWindsor and Maidenhead: 0.0%, bottom quarterWokingham: 0.0%, bottom quarterLambeth: 5.0%, bottom quarterMilton Keynes: 5.6%, bottom quarterBrighton and Hove: 21.7%, second quarterBromley: 2.0%, bottom quarterPortsmouth: 16.7%, second quarterSouthampton: 0.0%, bottom quarterIsle of Wight: 9.1%, third quarterCounty Durham: 23.5%, top quarterCheshire East: 9.1%, third quarterCheshire West and Chester: 37.5%, top quarterShropshire: 22.2%, top quarterCornwall: 8.2%, bottom quarterIsles of Scilly: not coveredWiltshire: 10.5%, third quarterCamden: 7.4%, bottom quarterBedford: 20.0%, second quarterCentral Bedfordshire: 23.5%, top quarterNorthumberland: 27.3%, top quarterBournemouth, Christchurch and Poole: 20.0%, second quarterDorset: 11.1%, third quarterBuckinghamshire: 1.4%, bottom quarterCumberland: 0.0%, bottom quarterWestmorland and Furness: 12.5%, third quarterNorth Yorkshire: 2.4%, bottom quarterSomerset: 5.4%, bottom quarterCroydon: 14.3%, third quarterCambridge: not coveredEast Cambridgeshire: not coveredBasildon: not coveredFenland: not coveredBolsover: not coveredHuntingdonshire: not coveredEaling: 10.8%, third quarterSouth Cambridgeshire: not coveredChesterfield: not coveredDerbyshire Dales: not coveredAmber Valley: not coveredErewash: not coveredHigh Peak: not coveredExeter: not coveredMid Devon: not coveredNorth Devon: not coveredSouth Hams: not coveredNorth East Derbyshire: not coveredEastbourne: not coveredSouth Derbyshire: not coveredHastings: not coveredEast Devon: not coveredTeignbridge: not coveredTorridge: not coveredWest Devon: not coveredLewes: not coveredEnfield: 17.1%, second quarterRother: not coveredWealden: not coveredGreenwich: 18.8%, second quarterBraintree: not coveredHackney: 22.6%, top quarterCastle Point: not coveredChelmsford: not coveredColchester: not coveredEpping Forest: not coveredHarlow: not coveredMaldon: not coveredFareham: not coveredRochford: not coveredTendring: not coveredUttlesford: not coveredCheltenham: not coveredCotswold: not coveredHammersmith and Fulham: 25.0%, top quarterForest of Dean: not coveredGloucester: not coveredStroud: not coveredGosport: not coveredTewkesbury: not coveredHaringey: 9.8%, third quarterBasingstoke and Deane: not coveredHart: not coveredEast Hampshire: not coveredEastleigh: not coveredHavant: not coveredNew Forest: not coveredRushmoor: not coveredWatford: not coveredTest Valley: not coveredHarrow: 5.6%, bottom quarterWinchester: not coveredBroxbourne: not coveredDacorum: not coveredHertsmere: not coveredBurnley: not coveredNorth Hertfordshire: not coveredThree Rivers: not coveredAshford: not coveredPendle: not coveredCanterbury: not coveredDartford: not coveredDover: not coveredGravesham: not coveredMaidstone: not coveredPreston: not coveredSevenoaks: not coveredWelwyn Hatfield: not coveredFolkestone and Hythe: not coveredSwale: not coveredThanet: not coveredTonbridge and Malling: not coveredRochdale: 20.0%, second quarterTunbridge Wells: not coveredChorley: not coveredSouth Ribble: not coveredFylde: not coveredHyndburn: not coveredLancaster: not coveredSalford: 16.7%, second quarterRibble Valley: not coveredRossendale: not coveredWest Lancashire: not coveredLewisham: 8.9%, third quarterWyre: not coveredBlaby: not coveredCharnwood: not coveredHarborough: not coveredHinckley and Bosworth: not coveredNorth West Leicestershire: not coveredMelton: not coveredOadby and Wigston: not coveredMerton: 0.0%, bottom quarterBoston: not coveredEast Lindsey: not coveredLincoln: not coveredSt. Helens: no figureNorth Kesteven: not coveredNorth Northamptonshire: 16.0%, second quarterSouth Holland: not coveredAshfield: not coveredSouth Kesteven: not coveredGedling: not coveredWest Lindsey: not coveredBreckland: not coveredBroadland: not coveredGreat Yarmouth: not coveredKing's Lynn and West Norfolk: not coveredNorth Norfolk: not coveredNorwich: not coveredSouth Norfolk: not coveredWest Northamptonshire: 8.9%, third quarterMansfield: not coveredOxford: not coveredCannock Chase: not coveredBassetlaw: not coveredBroxtowe: not coveredNewark and Sherwood: not coveredIpswich: not coveredRushcliffe: not coveredElmbridge: not coveredEpsom and Ewell: not coveredCherwell: not coveredSouth Oxfordshire: not coveredVale of White Horse: not coveredRunnymede: not coveredWest Oxfordshire: not coveredSpelthorne: not coveredEast Staffordshire: not coveredLichfield: not coveredSurrey Heath: not coveredNewham: 15.2%, second quarterNewcastle-under-Lyme: not coveredTandridge: not coveredSouth Staffordshire: not coveredHavering: 27.3%, top quarterStafford: not coveredRedbridge: 8.9%, third quarterStaffordshire Moorlands: not coveredTamworth: not coveredBabergh: not coveredMid Suffolk: not coveredWandsworth: 20.0%, second quarterGuildford: not coveredManchester: 23.5%, top quarterMole Valley: not coveredReigate and Banstead: not coveredWestminster: 33.3%, top quarterWaverley: not coveredWoking: not coveredNorth Warwickshire: not coveredNuneaton and Bedworth: not coveredOldham: 33.3%, top quarterRugby: not coveredStratford-on-Avon: not coveredBromsgrove: not coveredWarwick: not coveredAdur: not coveredMalvern Hills: not coveredArun: not coveredChichester: not coveredCrawley: not coveredHorsham: not coveredMid Sussex: not coveredWorthing: not coveredRedditch: not coveredWychavon: not coveredWyre Forest: not coveredSt Albans: not coveredEast Hertfordshire: not coveredStevenage: not coveredEast Suffolk: not coveredWest Suffolk: not coveredNorth Tyneside: 37.5%, top quarterBolton: 9.1%, third quarterBury: 11.1%, third quarterSouth Tyneside: 14.3%, third quarterStockport: 7.1%, bottom quarterTameside: 17.6%, second quarterTrafford: 11.1%, third quarterWigan: 11.1%, third quarterKnowsley: 0.0%, bottom quarterLiverpool: 26.3%, top quarterSefton: 33.3%, top quarterWirral: 16.7%, second quarterBarnsley: no figureSunderland: no figureDoncaster: 0.0%, bottom quarterRotherham: no figureSheffield: 8.0%, bottom quarterNewcastle upon Tyne: 11.1%, third quarterBirmingham: 8.0%, bottom quarterCoventry: 22.2%, top quarterHillingdon: 5.0%, bottom quarterDudley: 7.7%, bottom quarterSandwell: 13.3%, third quarterHounslow: 23.1%, top quarterIslington: 22.2%, top quarterSolihull: 27.3%, top quarterWalsall: 9.1%, third quarterWolverhampton: 0.0%, bottom quarterBradford: 18.5%, second quarterCalderdale: 50.0%, top quarterKirklees: 27.3%, top quarterWakefield: 0.0%, bottom quarterLeeds: 17.3%, second quarterBexley: 33.3%, top quarterGateshead: no figureCity of London: not coveredBarking and Dagenham: 25.0%, top quarterBarnet: 15.2%, second quarterKensington and Chelsea: 18.2%, second quarterRichmond upon Thames: 14.3%, third quarterSouthwark: 15.2%, second quarterSutton: 0.0%, bottom quarterTower Hamlets: 6.5%, bottom quarterWaltham Forest: 20.0%, second quarter
  • Top quarter
  • Second quarter
  • Third quarter
  • Bottom quarter
  • Not covered (county and district areas)

Each council is the same size, so London is easy to see. Map layout by Open Innovations.

Every council, highest first
Position Council Figure
1 Calderdale 50.0%
1 Peterborough 50.0%
3 Stockton-on-Tees 42.9%
4 Darlington 40.0%
5 Cheshire West and Chester 37.5%
5 North Tyneside 37.5%
7 Bristol 34.8%
8 Bexley 33.3%
8 Halton 33.3%
8 Oldham 33.3%
8 Sefton 33.3%
8 Swindon 33.3%
8 Westminster 33.3%
14 Havering 27.3%
14 Kirklees 27.3%
14 Luton 27.3%
14 Northumberland 27.3%
14 Solihull 27.3%
14 Stoke-on-Trent 27.3%
20 Liverpool 26.3%
21 Barking and Dagenham 25.0%
21 Hammersmith and Fulham 25.0%
21 Nottingham 25.0%
24 Central Bedfordshire 23.5%
24 County Durham 23.5%
24 Manchester 23.5%
27 Hounslow 23.1%
28 Hackney 22.6%
29 Bath and North East Somerset 22.2%
29 Coventry 22.2%
29 Islington 22.2%
29 Kingston upon Hull 22.2%
29 Shropshire 22.2%
34 Brighton and Hove 21.7%
35 Bedford 20.0%
35 Bournemouth, Christchurch and Poole 20.0%
35 Bracknell Forest 20.0%
35 North East Lincolnshire 20.0%
35 Rochdale 20.0%
35 Waltham Forest 20.0%
35 Wandsworth 20.0%
42 Brent 18.9%
43 Greenwich 18.8%
44 Bradford 18.5%
45 Kensington and Chelsea 18.2%
46 Tameside 17.6%
47 Medway 17.4%
48 Leeds 17.3%
49 Enfield 17.1%
50 Portsmouth 16.7%
50 Salford 16.7%
50 Torbay 16.7%
50 Wirral 16.7%
54 North Northamptonshire 16.0%
55 Plymouth 15.4%
56 Barnet 15.2%
56 Newham 15.2%
56 Southwark 15.2%
59 Croydon 14.3%
59 Kingston upon Thames 14.3%
59 North Somerset 14.3%
59 Reading 14.3%
59 Richmond upon Thames 14.3%
59 South Tyneside 14.3%
59 Southend-on-Sea 14.3%
66 Sandwell 13.3%
67 Slough 12.5%
67 Thurrock 12.5%
67 Westmorland and Furness 12.5%
67 York 12.5%
71 Bury 11.1%
71 Dorset 11.1%
71 Newcastle upon Tyne 11.1%
71 Trafford 11.1%
71 Wigan 11.1%
76 Ealing 10.8%
77 Wiltshire 10.5%
78 Herefordshire 10.0%
79 Haringey 9.8%
80 Bolton 9.1%
80 Cheshire East 9.1%
80 Isle of Wight 9.1%
80 Walsall 9.1%
84 Lewisham 8.9%
84 Redbridge 8.9%
84 West Northamptonshire 8.9%
87 East Riding of Yorkshire 8.3%
88 Cornwall 8.2%
89 Birmingham 8.0%
89 Sheffield 8.0%
91 Dudley 7.7%
92 Camden 7.4%
93 Stockport 7.1%
94 Tower Hamlets 6.5%
95 Derby 6.2%
96 Harrow 5.6%
96 Milton Keynes 5.6%
98 Somerset 5.4%
99 Hillingdon 5.0%
99 Lambeth 5.0%
101 North Yorkshire 2.4%
102 Bromley 2.0%
103 Buckinghamshire 1.4%
104 Cumberland 0.0%
104 Doncaster 0.0%
104 Knowsley 0.0%
104 Leicester 0.0%
104 Merton 0.0%
104 South Gloucestershire 0.0%
104 Southampton 0.0%
104 Sutton 0.0%
104 Wakefield 0.0%
104 Windsor and Maidenhead 0.0%
104 Wokingham 0.0%
104 Wolverhampton 0.0%

No figure for: Barnsley, Blackburn with Darwen, Blackpool, Gateshead, Hartlepool, Middlesbrough, North Lincolnshire, Redcar and Cleveland, Rotherham, Rutland, St. Helens, Sunderland, Telford and Wrekin, Warrington, West Berkshire.