Manchester compared with councils in North West
Compared with the 23 councils in North West.
- Residents
- 588,256 (mid-2025)
- Band D council tax
- £2,312 a year in 2026-27, including police, fire and parish charges
Where Manchester sits
14
measures in the bottom quarter
2
measures below the middle
5
measures in the top half
Manchester compares worst with councils in North West on:
- tenants satisfied with the overall service (9th of 9; 1st is highest)
- tenants satisfied their home is safe (9th of 9; 1st is highest)
- non-emergency repairs done within target time (9th of 9; 1st is highest)
It compares best on:
- prevention cases ending with a home secured (4th of 22; 1st is highest)
- upheld cases the council had already put right (6th of 19; 1st is highest)
- new EHC plans issued within 20 weeks (8th of 23; 1st is highest)
SEND assessments
Education, health and care plans set out support for children with special educational needs. The law says a new plan should be issued within 20 weeks.
| Measure | Manchester | Median | Position | Across England |
|---|---|---|---|---|
| New EHC plans issued within 20 weeks 2025 | 74.2% | 55.0% | Top half 8th of 23 |
Ombudsman complaints
The Local Government and Social Care Ombudsman looks at complaints the council's own complaints process has not resolved. Upheld means the Ombudsman found the council at fault.
| Measure | Manchester | Median | Position | Across England |
|---|---|---|---|---|
| Upheld complaints per 100,000 residents 2025-26 | 5.8 | 3.7 | Bottom quarter 19th of 23 | |
| Complaints to the Ombudsman per 100,000 residents 2025-26 | 51 | 34.9 | Bottom quarter 22nd of 23 | |
| Upheld complaints about children's services per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about special educational needs per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about homelessness per 100,000 residents | No figure | No figure | No figure | |
| Upheld cases the council had already put right 2025-26 | 23.5% | 16.7% | Top half 6th of 19 | |
| Ombudsman remedies delivered on time 2025-26 | 73.1% | 79.3% | Below the middle 12th of 18 |
Council housing
From the tenant survey and performance figures every council landlord reports to the Regulator of Social Housing. Only councils that still own council homes are included.
| Measure | Manchester | Median | Position | Across England |
|---|---|---|---|---|
| Tenants satisfied with the overall service 2024-25 | 60.1% | 74.8% | Bottom quarter 9th of 9 | |
| Tenants satisfied their home is well maintained 2024-25 | 58.7% | 73.8% | Bottom quarter 8th of 9 | |
| Tenants satisfied their home is safe 2024-25 | 65.3% | 77.1% | Bottom quarter 9th of 9 | |
| Tenants who say the council listens and acts 2024-25 | 53.8% | 66.1% | Bottom quarter 8th of 9 | |
| Non-emergency repairs done within target time 2024-25 | 64.2% | 82.0% | Bottom quarter 9th of 9 | |
| Council homes failing the Decent Homes Standard 2024-25 | 3.3% | 0.0% | Bottom quarter 8th of 9 | |
| Stage 1 housing complaints answered in time 2024-25 | 46.6% | 98.7% | Bottom quarter 9th of 9 |
Council tax
How much of the year's council tax bills the council collected by 31 March.
| Measure | Manchester | Median | Position | Across England |
|---|---|---|---|---|
| Council tax collected in the year it was due 2025-26 | 88.6% | 94.2% | Bottom quarter 22nd of 23 |
Streets and waste
Fly-tipping the council recorded, how often it took enforcement action, and how much household waste was recycled.
| Measure | Manchester | Median | Position | Across England |
|---|---|---|---|---|
| Fly-tipping incidents per 1,000 residents 2024-25 | 25.4 | 13.4 | Bottom quarter 20th of 23 | |
| Enforcement actions per 100 fly-tipping incidents 2024-25 | 70.9 | 66.9 | Top half 11th of 23 | |
| Household waste reused, recycled or composted 2023-24 | 39.6% | 47.3% | Below the middle 16th of 23 |
Homelessness
Temporary accommodation and the outcomes of homelessness cases, from the council's statutory returns.
| Measure | Manchester | Median | Position | Across England |
|---|---|---|---|---|
| Households in temporary accommodation per 1,000 households January to March 2026 | 11.9 | 1.7 | Bottom quarter 23rd of 23 | |
| Families in temporary accommodation for 2 years or more January to March 2026 | 52.6% | 1.4% | Bottom quarter 23rd of 23 | |
| Prevention cases ending with a home secured January to March 2026 | 60.1% | 52.2% | Top half 4th of 22 | |
| Relief cases ending with a home secured January to March 2026 | 14.8% | 33.3% | Bottom quarter 21st of 22 |
Website
An automated test of the council website's accessibility.
| Measure | Manchester | Median | Position | Across England |
|---|---|---|---|---|
| Website accessibility score October 2026 | 95.2% | 94.2% | Top half 9th of 23 |
What the council spends
Net spending per resident in 2025-26, after fees, charges and specific grants, not counting schools. Spending more is not better or worse on its own. Negative highways figures come from parking income.
| Service | Manchester | Median | Rank, highest first | Across England |
|---|---|---|---|---|
| Children's social care | £370 | £351 | 9th of 22 | |
| Adult social care | £536 | £495 | 7th of 22 | |
| Public health | £99 | £91 | 8th of 22 | |
| Housing (general fund) | £118 | £34 | 2nd of 22 | |
| Environmental and regulatory | £88 | £69 | 9th of 22 | |
| Highways and transport | −£0 | £32 | 22nd of 22 | |
| Culture and leisure | £56 | £51 | 10th of 22 | |
| Planning and development | £48 | £27 | 4th of 22 | |
| Central services | £62 | £56 | 8th of 22 | |
| All services excluding schools | £1,376 | £1,258 | 5th of 22 |
Children's services inspection
Ofsted rated Manchester’s children's services outstanding at its last full inspection, in September 2025.
- Outstanding
- 1 of the 23 councils in North West, including Manchester
- Good
- 10 of the 23 councils in North West
- Requires improvement
- 7 of the 23 councils in North West
- Inadequate
- 5 of the 23 councils in North West
Over time
Manchester against the median of councils in North West.
EHC plans issued within 20 weeks
By calendar year.
- Manchester: 74.2%
- Median (councils in North West): 55.0%
Upheld Ombudsman complaints per 100,000 residents
Using the latest population estimate for every year.
- Manchester: 5.8
- Median (councils in North West): 3.7
Household waste recycling rate
Reused, recycled or composted.
- Manchester: 39.6%
- Median (councils in North West): 47.3%
Fly-tipping incidents per 1,000 residents
As recorded by the council.
- Manchester: 25.4
- Median (councils in North West): 13.4
How to read these figures
Position 1 is the best in the group. The bottom quarter is shown in red, below the middle in yellow and the top half in green. Councils with the same figure share a position.
In each chart, every mark is a council in England and the large dot is Manchester. Councils in the group you are comparing with are darker. The dashed line is the group's median.